Privacy Policy
At eegl, your privacy is not an afterthought — it is a commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
Our Privacy Principles
Your Data, Handled with Care
eegl handles personal data in accordance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173). The following principles summarise our approach to data privacy at a glance.
eegl only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of collecting it — every data point has a clear, documented purpose.
All data transmitted to and from eegl is encrypted using TLS 1.3 protocols. Stored personal data is protected by AES-256 encryption at rest. Access to personal data within eegl's systems is strictly role-based and logged for audit purposes.
As a data subject under Philippine law, you have the right to access, correct, delete, and port your personal data. You may also object to certain processing activities. eegl provides a straightforward process for exercising all of these rights at no charge.
eegl does not sell , rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers who are contractually bound to protect it, or where disclosure is required by Philippine law or regulatory mandate.
eegl retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to satisfy AML and regulatory obligations.
This Privacy Policy is written in plain English so every Filipino player can understand exactly how their data is handled. We update this policy whenever our practices change and notify registered players of any material updates via email or platform notification.
About This Policy
This Privacy Policy ("Policy") is published by eegl ("we", "us", "our", "the Platform") and governs the collection, use, storage, and disclosure of personal data submitted by or collected from users ("you", "Player", "Data Subject") who access or use the eegl online casino platform at https://eegl.app and any associated mobile applications or services.
eegl operates in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). Where eegl processes the personal data of players located in other jurisdictions, we also apply the relevant data protection standards of those jurisdictions to the extent required by law.
Scope: This Policy applies to all personal data processed in connection with your use of eegl, including data collected during account registration, KYC verification, gameplay, payment transactions, customer support interactions, and marketing communications (where you have opted in).
By registering an account on eegl, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not create an account or use the eegl platform.
Personal Data We Collect
eegl collects the following categories of personal data, depending on how you interact with the platform:
2.1 Identity Data
Full legal name, date of birth, nationality, gender, and government-issued identification details (e.g., Philippine National ID, passport, or driver's licence number and expiry date). This data is collected during account registration and mandatory KYC verification.
2.2 Contact Data
Email address, mobile phone number, and residential address (including barangay, city or municipality, province, and postal code). This is used for account communications, withdrawal notifications, and security alerts.
2.3 Financial Data
Payment method details necessary to process deposits and withdrawals, including GCash mobile number, PayMaya account identifier, bank account name and number (BPI, BDO, Metrobank), or cryptocurrency wallet address. eegl does not store full card numbers or banking passwords.
2.4 Gameplay Data
Records of games played, bet amounts, wins and losses, session duration, and wagering history. This data is used for account management, bonus tracking, responsible gaming monitoring, and dispute resolution.
2.5 Technical Data
IP address, device type and identifier, browser type and version, operating system, time zone, and referring URL. This data is collected automatically when you access the eegl platform and is used for security, fraud prevention, and platform optimisation.
2.6 Communications Data
Records of your interactions with eegl's customer support team, including live chat transcripts, email correspondence, and any documents or images submitted to support. These records are retained for quality assurance and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, government ID | KYC verification, age check |
| Contact | Email, phone, address | Account communications |
| Financial | GCash number, bank account | Deposits and withdrawals |
| Gameplay | Bet history, session logs | Responsible gaming, disputes |
| Technical | IP address, device ID | Security, fraud prevention |
| Communications | Support chat, emails | Quality assurance |
How We Collect Your Data
eegl collects personal data through the following methods:
- Direct submission: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
- Automated collection: Technical data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you browse or use the eegl platform. See Section 07 for full details on cookies.
- Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from payment processors such as GCash and PayMaya.
- Gameplay systems: Bet and session data generated automatically by the gaming engines as a natural record of your activity on the platform.
Why We Use Your Personal Data
eegl uses the personal data we collect for the following specific purposes:
- To create, verify, and manage your eegl player account.
- To verify your identity and age (21+ requirement) through our KYC process in accordance with PAGCOR compliance obligations.
- To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency channels.
- To detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
- To monitor and enforce responsible gaming limits, self-exclusion requests, and cooling-off periods set by you or triggered by our responsible gaming systems.
- To provide you with customer support, investigate complaints, and resolve disputes.
- To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
- To send you promotional communications where you have explicitly opted in to receive them. You may opt out at any time.
- To comply with applicable Philippine laws, regulations, and PAGCOR licensing requirements.
- To improve and optimise the eegl platform based on aggregated, anonymised usage analytics.
Legal Basis for Processing
Under the Data Privacy Act of 2012, eegl relies on the following lawful bases for processing your personal data:
- Contractual necessity: Processing required to enter into and perform the contract with you as a registered eegl player — including account creation, KYC, and payment processing.
- Legal obligation: Processing required to comply with Philippine law, including AML obligations, PAGCOR regulatory requirements, and tax reporting duties.
- Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights and freedoms.
- Consent: For optional processing activities, such as marketing communications, where we rely on your explicit, freely given, and informed consent. You may withdraw consent at any time by contacting support.
Data Sharing & Disclosure
eegl does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
6.1 Service Providers
eegl engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include KYC and identity verification providers, payment processors, cloud infrastructure providers, customer support platform operators, and fraud detection services. All such providers are contractually required to process data solely for the purposes specified by eegl and to maintain appropriate security standards.
6.2 Game Content Providers
Certain game providers (including JILI and other licensed game studios) may receive limited technical and gameplay data necessary for game operation, RNG certification, and dispute resolution. No financial or identity data beyond what is technically required is shared with game providers.
6.3 Regulatory and Legal Disclosure
eegl will disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or any other competent Philippine authority where required by applicable law, court order, or lawful regulatory demand. eegl will, where legally permitted, notify you of such a disclosure request.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of eegl's assets, personal data held by eegl may be transferred to the acquiring entity. You will be notified prior to such a transfer and given the opportunity to delete your account if you do not consent.
Cross-Border Transfers: Some of eegl's service providers operate servers outside the Philippines. Where personal data is transferred internationally, eegl ensures that appropriate safeguards are in place consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
Cookies & Tracking Technologies
eegl uses cookies and similar tracking technologies to operate the platform, enhance your experience, and support our security and analytics functions. The following types of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Session management, login state, security tokens | No — platform will not function without these |
| Functional | Language preference, UI settings, responsible gaming reminders | Yes — via cookie settings |
| Analytics | Aggregated platform usage statistics for performance improvement | Yes — via cookie settings |
| Security | Fraud detection, bot prevention, device fingerprinting | No — required for account protection |
eegl does not use third-party advertising cookies or behavioural retargeting technologies. You can manage your cookie preferences through the cookie settings panel available at the bottom of the eegl platform. Note that disabling non-essential cookies may affect certain platform functionality.
Most web browsers also allow you to manage cookie settings directly. Refer to your browser's help documentation for instructions on how to view, block, or delete cookies stored on your device.
Data Security
eegl implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
- TLS 1.3 encryption for all data in transit between your device and eegl's servers.
- AES-256 encryption for all sensitive personal data stored in eegl's databases.
- Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
- Multi-factor authentication for all internal staff systems that process personal data.
- Regular penetration testing and security audits conducted by independent third parties.
- Automated anomaly detection systems that flag unusual access patterns or data export attempts.
- Incident response procedures compliant with NPC breach notification requirements.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eegl will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay in accordance with the Data Privacy Act of 2012.
While eegl takes all reasonable measures to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for reporting any suspected unauthorised access to eegl support immediately.
Data Retention
eegl retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements:
- Account and identity data: Retained for a minimum of five (5) years following account closure to satisfy PAGCOR licensing conditions and AML regulatory obligations under the Anti-Money Laundering Act of 2001 (as amended).
- Transaction records: Retained for a minimum of five (5) years following the date of each transaction for financial regulatory and tax compliance purposes.
- Gameplay records: Retained for a minimum of two (2) years for dispute resolution and responsible gaming monitoring purposes.
- Support communications: Retained for two (2) years from the date of the last interaction for quality assurance and dispute escalation purposes.
- Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players, in accordance with responsible gaming best practices.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data may be retained indefinitely for statistical and analytics purposes.
Your Data Subject Rights
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by eegl:
- Right to be informed: The right to know whether eegl holds personal data about you and to receive clear information about how it is used — which this Policy provides.
- Right of access: The right to request a copy of the personal data eegl holds about you, along with information about how and why it is processed.
- Right to correction: The right to request correction of any inaccurate or incomplete personal data. For basic account details, you can update these directly within your eegl account settings.
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eegl's legal retention obligations.
- Right to object: The right to object to processing based on legitimate interests, including direct marketing. Opting out of marketing communications can be done at any time via the unsubscribe link in any eegl marketing email.
- Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another controller where technically feasible.
- Right to damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data in accordance with RA 10173.
To exercise any of the above rights, contact eegl's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request". eegl will respond within fifteen (15) business days of receiving a verified request. We may need to verify your identity before processing your request.
If you are not satisfied with eegl's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph.
Children's Privacy
The eegl platform is strictly intended for adults aged 21 years and above. eegl does not knowingly collect, process, or retain personal data from individuals under 21 years of age. This age threshold is set in accordance with Philippine law governing online casino gaming.
During the registration process, eegl collects date of birth information and conducts age verification checks as part of its KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended, all deposits returned, and all winnings voided. Any personal data associated with an underage account will be deleted as soon as the underage status is confirmed, except where retention is required for legal reporting purposes.
Report Underage Gambling: If you believe a minor has gained access to an eegl account, please contact our support team immediately at [email protected]. eegl treats all reports of underage gambling as the highest priority and will act immediately upon receiving a credible report.
Changes to This Privacy Policy
eegl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this Policy will be updated whenever a change is made.
Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — eegl will notify you by email to your registered address and via a prominent notice on the eegl platform at least fourteen (14) days before the change takes effect. Non-material changes (such as clarifications of existing practices) may be made without advance notice.
Continued use of the eegl platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you may close your account before the change takes effect by contacting eegl support.
Contact & Data Protection Officer
eegl has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. The DPO is responsible for overseeing eegl's data protection strategy and ensuring compliance with applicable privacy laws.
eegl Data Protection Officer
Email: [email protected]
Subject line: "Data Privacy — [Your Inquiry Type]"
Response time: Within 15 business days
Available: 24 hours a day, 7 days a week
For all general account queries, payment issues, and gameplay support, you can also reach our support team through the live chat feature available on every page of the eegl platform. Our local support team serves Filipino players in English and Filipino, with an average response time of under two minutes via live chat.
If you wish to file a formal privacy complaint and are not satisfied with eegl's resolution, you may escalate to the National Privacy Commission of the Philippines. The NPC's contact details and complaint procedures are available at the NPC's official website.
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